Returns & Refunds

You may request a return within 30 days of delivery. To be accepted, items must be unused, uninstalled, in their original packaging and in a condition that allows them to be resold.

Contact us within 7 days of delivery and include your order number, photos of the item and photos of the packaging. Once confirmed we will send a replacement or issue a full refund, including any shipping cost you paid. You do not need to return the incorrect item unless we ask you to.

• Parts that have been installed or used
• Parts damaged during installation
• Special-order, custom-packaged or private-label bulk orders
• Items returned without first contacting us

1. Email service@motivecrate.com with your order number and the reason for the return.
2. We reply with return instructions and the return address.
3. Ship the item back and send us the return tracking number.

If the return is because of our error — a wrong, damaged or defective item — we cover the return shipping. For change-of-mind returns, the customer covers return shipping and the original shipping fee is not refunded.

Refunds are issued to your original payment method after we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Aftermarket parts are matched to part numbers and published fitment ranges. If you are unsure whether a part fits your vehicle, contact us with your year, make, model and trim before ordering and we will confirm compatibility for you.