Privacy Policy

Your information is controlled by 海口秀英琳琪桐商贸商行 (Haikou Xiuying Linqitong Trading Firm), the operator of motivecrate.com. Privacy questions can be sent to service@motivecrate.com.

• Contact details: name, email address, phone number
• Shipping and billing address
• Order contents and order history
• Payment status and transaction reference — never full card numbers
• Device and usage data such as IP address, browser type and pages viewed

• To process, pack and ship your order
• To provide order updates and respond to enquiries
• To handle returns, refunds and warranty questions
• To detect and prevent fraud and abuse
• To measure and improve site performance and marketing

We share only what is necessary with parties who help us run the store: payment processors, shipping carriers, our supply and fulfilment partners, email service providers, and analytics and advertising platforms. We do not sell your personal information.

We use cookies and similar technologies to keep your cart working, remember your region, and understand how the site is used. You can block or delete cookies in your browser settings, though the cart and checkout may not work correctly if you do.

Card and wallet payments are handled by our payment providers. Full card numbers are entered on provider-hosted infrastructure and are not stored on our servers.

We keep order records for as long as needed to provide support and to meet accounting, tax and legal obligations, then delete or anonymise them.

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to certain processing, or to opt out of the sale or sharing of personal information. To make a request, email us at service@motivecrate.com.

This store is not directed to children and we do not knowingly collect personal information from children.

We may update this policy from time to time. The version published on this page applies when you use the site.