Contact Us

We answer order questions, fitment questions and wholesale requests. Email is the fastest route for anything with photos or part numbers; WhatsApp is best for quick questions and volume quotes.

How to Reach Us

Email: service@motivecrate.com

WhatsApp: +1 279-200-4690

Typical reply time is within 1 business day. Messages received over the weekend are answered on the next business day.

Order Support

Include your order number when contacting us about:

Tracking that has not updated
A damaged or incorrect item
Returns and refunds
Changing a shipping address before dispatch

Fitment Help

To confirm a part fits your vehicle, send us the part number from the listing plus your vehicle details: year, make, model, trim and, if you have it, the VIN or the original part number stamped on the old part.

Wholesale & Bulk Inquiries

Tell us which part numbers you need, the quantity per part number and your shipping destination. We will reply with unit pricing, packaging options and lead time.

Business Information

Operator: 海口秀英琳琪桐商贸商行 (Haikou Xiuying Linqitong Trading Firm)

Registered address: 海南省海口市秀英区长流镇博新村10号605房, China

Customer service enquiries: service@motivecrate.com