Frequently Asked Questions
Common questions about fitment, aftermarket parts, shipping, returns, payment and wholesale orders.
Products & Fitment
Are your parts genuine OEM parts?
No. MotiveCrate sells aftermarket replacement parts. Where a listing mentions an OEM or OE part number, it means the part is dimensionally matched to that original part number and can be used as a direct replacement.
How do I know a part will fit my car?
Every listing shows the part number and the vehicles it is matched to. If you are unsure, send us your year, make, model, trim and (if you have it) your VIN or the number stamped on the old part, and we will confirm fitment before you order.
Do your parts come with installation instructions?
Small clips, grommets, gaskets and nozzles generally do not include printed instructions. Most are simple push-fit or screw-in parts. If you are not confident fitting a part, have it installed by a qualified mechanic.
What pack sizes do you offer?
Many clips, grommets and gaskets are sold in multi-packs such as 20 pcs, 50 pcs or 100 pcs, which works out cheaper per piece than buying singles. Pack options are listed on each product page.
Shipping & Delivery
How much is shipping?
Shipping is free on orders of $50 or more. Orders below $50 are charged a flat $5 shipping fee.
Which countries do you ship to?
Our storefront serves the United States, Canada and Mexico. Prices are shown in USD, CAD or MXN depending on the region you select.
How long does delivery take?
Orders are processed within 1–3 business days. Typical delivery is 7–15 business days for the US, 8–18 business days for Canada and 10–20 business days for Mexico. Customs processing can extend these times.
Will I have to pay customs or duties?
Any import duties, taxes or customs handling fees charged by your country are the responsibility of the recipient and are not included in the product price or shipping fee.
Returns & Refunds
What if the part is wrong or arrives damaged?
Contact us within 7 days of delivery with photos of the item and packaging. Once confirmed we will send a replacement or issue a full refund including any shipping you paid.
Can I return a part I no longer need?
Yes, within 30 days of delivery, provided the part is unused, uninstalled and in its original packaging. Change-of-mind returns are shipped back at the customer’s cost.
How long do refunds take?
Refunds are issued to your original payment method after we receive and inspect the return. Allow 5–10 business days for the refund to appear.
Payment & Security
What payment methods do you accept?
We accept PayPal and major debit and credit cards through our payment providers. Full card numbers are never stored on our servers.
Is my payment information safe?
Yes. Payments are processed on provider-hosted infrastructure with industry-standard encryption. We only receive a transaction reference and status, not your full card details.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes. We supply repair shops, resellers and online sellers with volume pricing, mixed cartons and private-label packaging. Send your part numbers, quantities and destination for a quote.
Can you dropship to my customers?
Yes. We can dispatch orders directly to your customers with your packing slip. Contact us with your order volume and destination countries to set this up.
What is the minimum order for wholesale?
Typical volume breaks start at 100 pieces per part number, and mixed part numbers can be combined in a single carton. Contact us with your requirements and we will quote accordingly.
Still have a question?
Email service@motivecrate.com or message us on WhatsApp. We reply within 1 business day.