Shipping Policy

• Orders of $50.00 or more: free shipping
• Orders below $50.00: flat $5.00 shipping fee

Rates and thresholds are shown in the currency of the region you are shopping in (USD, CAD or MXN) and are applied at checkout.

Orders are picked and packed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Typical delivery windows after dispatch:

• United States: 7–15 business days
• Canada: 8–18 business days
• Mexico: 10–20 business days

These are estimates, not guarantees. Customs processing, carrier backlogs and remote destinations can extend delivery time.

A tracking number is emailed once your order is dispatched. Tracking can take 2–5 business days to show its first scan. If tracking has not moved for more than 10 business days, contact us and we will investigate with the carrier.

Orders may be subject to import duties, taxes or customs handling fees levied by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

We declare shipments accurately. We cannot mark an order as a gift or under-declare its value.

Please check your shipping address before completing checkout. We cannot change an address once an order has been dispatched. If a package is returned or lost because of an incorrect or incomplete address, we cannot issue a refund for the shipping cost.

Orders containing multiple part numbers may ship in more than one parcel. You are charged shipping only once, and you will receive a tracking number for each parcel.

Email service@motivecrate.com or message us on WhatsApp.